Privacy Policy

Your privacy is very important to us, and so is being transparent about how we collect, use, and share information about you. This privacy policy is intended to help you to understand:

  1. What information does Senehasa.net collect from you?

Senehasa.net  is an advertising platform which provides targeted online matrimonial advertising services for the purpose of matchmaking ("Service"). In order to provide such  services, we request certain personal information which is displayed on the site on behalf of you to find the perfect life partner. You hereby provide your consent to collect, process, and share of your personal information in order to provide such  services.

We gather following types of information:

i. Information you submit; and
ii. Information not directly submitted by the you
iii. Information we receive from others

  1. Information submitted by you
    You will provide the following information in order to obtain the services of senehasa.net:-
    • When you register with senehasa.net to obtain our service, you are required to share with us your personal details, such as name, your gender, date of birth, contact details, educational qualification, employment details, photos, marital status and your interests etc...
    • When you avail for a paid service, you provide us or our payment service provider with information, such as your debit or credit card number.
    • Testimonials submitted by you including your success story and photos.
    • Information submitted by you voluntarily while participating in surveys contest, promotions or events.
    • Details shared with our customer care team. (This information used to monitor or for training purposes and to ensure a better service).
    • You have the option to send interesting profiles/ articles to your friends. We will use your friend's email address only to send a one-time message to them per request. Then they will never ever hear from us again unless they voluntarily subscribe to our services.
    • Your chats and messages with other users as well as the content you publish will be processed as a part of the service.
  2. Information not directly submitted by you
    • User activity
      Senehasa.net collects information about your activity on our services, such as date and time you logged in, features you've been using, searches, clicks and pages visited by you, your interaction with other users including messages exchanged.
    • Device Information
      We collect information from and about the device(s) such as IP address, device ID and type, device-specification and apps settings, app error reports, browser type and version, operating system, identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
    • SMS permission

We need SMS permission for authenticating transactions via OTP, sent by the Payment Gateway.

  1. Information we receive from others
    we receive information about you from others, in addition to the information you provide us directly, such as:
    • Social Media
      You have an option to use your social media login (such as Facebook Login) to create and log into your senehasa.net account. This saves you from remembering one more login credentials and allows you to share some information from your social media account with us.

2. How we use information which we collected?

We will use the collected information in the following ways:  

  • we use the information submitted by you to provide the Service.
  • manage your account
  • provide you with customer support
  • conduct research and analysis about your use of our services for providing better services
  • communicate with you by email, phone about services, promotions or offers that may be of your interest.
  • Recommend relevant matches to you and display your profile to other users.

3. With whom does we share your information?

Except where you are expressly informed on the site or as described in this privacy policy we do not sell, rent, share, trade or give away any of your personal information.

  • With other users
    we publish the information shared by you with other users to provide the services. The information so published are provided by you and be cautious as what you share with other users. You can always control your privacy setting by visiting the "setting/privacy option" page.
  • With our service providers and partners
    We may use third party service providers to provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information. All of our service providers and partners agree to strict confidentiality obligations.
  • With law enforcement agencies
    we will disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights, other members interest and protection and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

4  How to access and/or control your information?

You have been provided with tools to manage your information. You have the rights to access, edit,rectify, update information that you provided to us and that's associated with your senehasa.net  account directly by logging into your account.

Further, we may ask you to provide proof of identity to accommodate your requests which is required for your protection and the protection of all our users,

5  How we secure your information?

We have implemented safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others. When our registration/order process asks you to enter sensitive information (such as a credit card number), such information is encrypted and is protected. We follow generally accepted industry standards to protect the personal information submitted to us. All your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

If you have any questions about the security at our website, please email us.

6  How long we keep your information?

We keep your personal information only as long as you use our service and also as permitted/required by applicable law. In practice, we delete or anonymize your information upon deletion of your account, unless the same is required for to comply with legal obligations, fraud prevention, take actions we deem necessary to protect the integrity of our website or our users, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. We retain information for better services, and we only use the information to analyse about the use of our Services, not to specifically analyse personal characteristics about you.

7  Cookies and other tracking Tools.

We and our third-party partners, such as our advertising and analytics partners, use various technologies to collect information, such as cookies and web beacons etc. to identify you and your user behaviour.

8  How will I know of changes in senehasa.net  privacy policy?

If we make a material change to our privacy policy, we will send an email communication about the update so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner materially different from that stated at the time it was collected, we will notify you by way of an email. We will give you a choice as to whether or not we can use information in this different manner and act accordingly.

9. Security Tips

We have implemented actions to protect the safety & security of the information, however we realize that more work needs to be done along with continuous evolving technology and user behaviour, creating a safer environment becomes more of a joint responsibility. The only way to  wipe out misuse from social platforms & networks and to sustain a safer platform is to work together.
We always endeavor to screen out and ensure that most of our members never encounter misuse or fake profiles, it is imperative that we continue to stay vigilant. we wish you the best in your partner search while assuring you that all of us at senehasa.net are 100% committed towards providing you with a safe and secure platform, and with a little bit of help from you.

  • Your Privacy

We have taken all necessary steps to ensure your account information is in control.

  • Personal Data Privacy

Your privacy is of utmost importance to us and our systems are designed to ensure that you are always in control of all your personal information. With your account privacy setting you can control who can view your Name, Photos and other personal details.

  • Contact Details Privacy

Contact details settings lets you hide your phone number from members as the options provided

  • A Safe Way to Chat

The platform's chat feature allows you to talk to your matches privately on the platform without disclosing any personal contact information.

  • Stay safe with us

We also urge you to complete your own checks and verification, stay conscious about the below aspects before proceeding.

  • Do not share account details
  • Don't share your bank account details or home address with someone you have just met.
  • Meet at Public places
  • When you meet  for the first time choose public spaces such as coffee shops, malls etc.
  • Refrain from giving financial help
  • Avoid giving financial help to any member who claims to have an urgent need.
  • Misuse/Fake Profile

In the rare case that you may come across any suspect profiles or any misuse on the platform, please report it immediately  to abuse@senehasa.net

  • Report Profile

If someone sends you offensive messages or you find anything suspicious about certain profiles, please report the profile to  “support@senehasa.net” we will look into it immediately.

9  Tell me how to contact senehasa.net   

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, please email us through support@senehasa.net